Introduction
Green Earth Properties Pvt Limited ("GEPPL"), doing business as Green Earth Properties ("GEP"), is committed to transparency and customer satisfaction. This Refund, Return, and Cancellation Policy explains the conditions under which you may request a refund, return, or cancellation for our information services, including but not limited to premium newsletters, Housing Society Reports (HSR), Price Tracker subscriptions, search reports, and evaluation reports.
Nature of Our Services
Our services are primarily digital and informational. Once you have received or accessed the content (e.g., reports, newsletters, or data), the product has been delivered. Refund eligibility depends on the type of product and the timing of your request, as set out below.
Refund Policy
Eligibility
Refund requests may be considered in the following cases: (1) Duplicate or erroneous charge; (2) Technical failure that prevented you from accessing the purchased content and the issue could not be resolved by our support team; (3) Subscription or one-time purchase cancelled before the content has been delivered or accessed, where applicable. Refunds are at GEPPL's discretion and subject to verification.
Non-Refundable Situations
Once digital content (reports, newsletters, or data access) has been delivered or made accessible to you, the purchase is generally non-refundable. Change of mind or dissatisfaction with the content after access does not entitle you to a refund.
How to Request a Refund
To request a refund, contact us using the contact details provided on this website (email, phone, or contact form). Please include your order reference, date of purchase, and reason for the request. We will respond within a reasonable time (typically within 5–10 business days) and, where a refund is approved, process it in accordance with our payment processor's terms. Refunds, when granted, will be made in Pakistani Rupees (PKR) to the original payment method where possible.
Return Policy
As our services are digital (electronic reports, newsletters, and online access), there are no physical goods to return. "Returns" in the sense of reversing a purchase are handled under our Refund Policy above. If you have been charged in error or did not receive the product, please contact us and we will resolve the matter in line with the Refund Policy.
Cancellation Policy
Subscription Cancellation
If you have a recurring subscription (e.g., Price Tracker or newsletter), you may cancel it at any time through your account settings or by contacting us. Cancellation will take effect at the end of the current billing period; you will retain access until that date. No refund will be provided for the unused portion of the current period unless otherwise stated or required by law.
Order Cancellation Before Fulfilment
If you wish to cancel an order before the product has been delivered or access has been granted, please contact us as soon as possible. We will attempt to cancel and, if payment has been taken, process a refund in line with our Refund Policy.
Contact Us
For any questions or requests regarding refunds, returns, or cancellations, please use the contact information displayed on this website (phone, email, physical address, or contact form). We are committed to addressing your concerns in a timely and fair manner.
Updates
GEPPL may update this Refund, Return, and Cancellation Policy from time to time. The updated version will be posted on this page with an effective date. Your continued use of our services after changes constitutes acceptance of the updated policy. For significant changes, we may notify you by email or a notice on the website where appropriate.
